RETURN POLICY & WARRANTY INFORMATION

Any previous policy is superseded by this (Dated 15 March 2011)

Subject to a 35% restocking fee {we are a two-person operation to handle manufacturing, stocking, processing orders, answering emails, answering phone calls, technical assistance, marketing, and all the other processes that go into running a business} We do NOT accept returns after 120 days unless the product is defective. I appreciate your understanding.

NO Credit will be given (nor will reject parts be returned to the customer) for:
Parts returned without prior authorization (via the issuance of RMA #). The RMA # must be prominently displayed on the exterior of the return shipping container/box. Returns received without RMA # on the outside of the box will not be credited or returned.

Parts not purchased from Odometer Gears Ltd.

Freight charges. All returns must be shipped prepaid and insured at the customer's expense. Odometer Gears LTD. will not accept COD returns nor be responsible for any lost or misdirected returns. The returned item(s) must be returned in an appropriate package (no standard envelopes). In previous returns shipped in standard envelopes, the part was ripped out, and we received an empty envelope and no credit will be issued in this situation.

1. Send us an email request for RMA #. Include the receipt number, reason for return, and a contact number if we need to contact you for your credit card number for credit.

2. When returning parts to Odometer Gears Ltd, please include a copy of your receipt with the RMA #, a contact number, and an email address.

3. Securely package and ship your return prepaid and insured to:

Odometer Gears Ltd.
149 Keddle Rd

Howell, MI 48843-8827

RMA #

4. International Returns: Any paperwork filled out for shipment should also indicate that it is a return of merchandise previously purchased and the date of the original purchase. Hence, there is no confusion that this is a return of merchandise on which customs/duties have already been assessed and paid.

If you have any questions regarding any of the above return policies, please send us an email:Sales@OdometerGears.com OR CALL 757-593-3478 or 757-771-6694

Merchandise Damaged in Transit
For your protection, please inspect your package before signing and have the driver make a note of any damage. If your order is damaged during shipping, please immediately Email us to promptly send out a replacement and file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any original shipping/packing material will negate our ability to file a damaged package claim. Replacement parts in these circumstances must be paid in advance since we cannot assist you in filing a damage claim.

We know you're concerned about protecting your privacy online. So are we. At Odometer Gears LTD., we treat your personal information (especially your credit card number) with the highest safety, security, and confidentiality standards.

WARRANTY INFORMATION

Odometer Gears Ltd offers a lifetime parts warranty on all items we sell. If you ever have a concern with a product you purchased through Odometer Gears Ltd, send us an email and a picture of the defective part, including your receipt number and contact information. We will contact you with an RMA # to include in the return package.

Odometer Gears Ltd will only cover the defective Odometer Gears manufactured part(s) and no labor associated with the repair or shipping. We do not cover any parts that may be damaged during or after installing our products; the buyer or installer assumes all liability.

Replacement parts must be prepaid before shipping and credited after the defective item is returned and verified.

If one of our parts was purchased through a distributor, please get in touch with the distributor or send us a copy of your paid receipt and a picture of the damaged part to Sales@OdometerGears.com. Customers to pay for shipping.

BMW, Land Rover, and Mercedes-Benz Transfer Case Gear Warranty: The most common reason the gear fails is when only one or two tires are replaced. The slight difference in tire size diameter (even though it could be a minor difference) causes the tires to rotate at slightly different rates. The electronics and computers engage the transfer case, thinking the different wheels require more or less power. This causes overuse of the transfer case, damaging the actuator gear. Odometer Gears Ltd. will only cover a parts warranty if the client can produce a receipt showing that all four tires were replaced simultaneously with a matching brand and series. Must include date and mileage when tires were installed and current mileage. The warranty only covers broken gear. The client must supply a picture of the defective gear for warranty replacement. Please send a picture and supporting documents to Sales@OdometerGears.com. We will cover the standard shipping cost. If overnight service is required, the client must cover the shipping cost.